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The ZeroG Experience: Membership to the S-3 ZeroG Circle and reservation requests
Participation in the S3 ZeroG Experience is open exclusively to the members of the S-3 ZeroG Circle, expressly subject to availability and local regulations.
Membership requests to the S-3 ZeroG Circle must be addressed to S3 Solutions SA. These imply the applicant's acceptance of and adherence to the present terms and conditions.
A reservation for a S3 ZeroG Experience is not deemed concluded until confirmation of go-ahead by S3 Solutions SA; after confirmation of affiliation to the S-3 ZeroG Circle, the attribution of a slot, the conclusion of any formalities which may vary at the location of services, as well as receipt of the corresponding payment.
Requests for membership to the S-3 ZeroG Circle and requests of reservations made on behalf of third parties of minors - age 8 years and above - are possible, except under local restrictions not allowing such. In this case, the person making the request will assume the commitments and obligations of the third party in question and, in the case of personal obligations that may arise, it assumes the role as guarantor for their execution.
Admission into the S-3 ZeroG Circle is entirely decided upon by S3 Solutions SA, which may decide against a particular affiliation request. Once the acceptance of S3 Solutions SA is confirmed, the affiliation to the S-3 ZeroG Circle will give its member access to a personal reservation. Management of the S-3 ZeroG Circle and of the reservations belongs to S3 Solutions SA, which determines rights and obligations of its members over the reservation requests that it receives.
S3 Solutions SA reserves the right to assign its rights and obligations regarding a reservation to any entity it might designate and which would be put in place for such purpose. The personal nature of this affiliation and of the reservation imply that they are non-transferable or voidable, this applying as well to the advantages granted to the members of the S-3 ZeroG Circle by the beneficiaries of the very affiliation and reservation, except on duly documented cases which are accepted by S3 Solutions SA.
Purpose and scope of the reservation contract
The reservation is neither a transport contract nor a transport title. Once accepted, the reservation attributes to the beneficiary member (hereafter the "member") a place in the order the reservation was received, of a participation in one of the scheduled S3 ZeroG Experience, depending on availability, and as per the destinations calendar displayed in the internet site www.zerog.s-3.ch. After the completion of the formalities, which vary depending on the nature and the location of services, as well as the payment of the required amount, the member shall be placed on a waiting list for members and will be offered the benefits of a follow-up program put in place for this purpose (email information service, newsletter, Customer's desk, etc...). Adhesion to the S-3 ZeroG Circle and the conclusion of a reservation do not imply inclusion of other offers from S3 Solutions SA or from related entities. Once the planned S3 ZeroG Experience is definitively confirmed, the member admitted to participate shall be informed and will be able to proceed to the issuance of the S3 ZeroG Experience Pass, in accordance with specific terms, which may vary.
If the request for adhesion to the S-3 ZeroG Circle and the reservation are made on behalf of a third party or a minor, the author of the request and of the reservation will be responsible for information exchange with the member or the minor, as well as for the establishment of the S3 ZeroG Experience Pass, if he/she chooses to have the direct contact with S3 Solutions SA (for example in the case of a gift or during membership for the service of the « ZeroG VIP Room »). Upon request of the author, the admitted member shall benefit from the follow-up program.
Operation of ZeroG Experience, admission criteria and medical limitations
By making a reservation, the member admits being informed of the specifics of the S3 ZeroG Experience on the www.zerog.s-3.ch site and accepts that the S3 ZeroG Experience is not subject to the regular rules applicable to airline transport. The airplane, the crew, the operation and security are all subject to specific rules which are not same as those applicable to the operation of a regular commercial flight. All interested parties are requested to direct themselves to S3 Solutions SA for any additional information. If the status of member and reservation are requested by a third party, he/she confirms the knowledge and acceptance of the specifics of the S3 ZeroG Experience by the member and assumes the responsibility thereof. Additionally, he/she will be responsible alongside the member for the conditions surrounding the actual exercise of this activity.
The S3 ZeroG Experience session takes place according to a standard program which can be consulted on the www.zerog.s-3.ch site. We reserve the right to make modifications to this program at any time. For the S3 ZeroG Experience preparation and rollout of the same, the participant shall carefully follow the instructions and indications of S3 Solutions SA, of its personnel and especially of its crew, of any entities designated by S3 Solutions SA acting on its behalf, and of the local authorities. These instructions may change from one location to another, notably as a function of local regulations.
The S3 ZeroG Experience is not comparable to a normal commercial flight and it subjects the organism of its participants to particular sensations and constraints. The admission criteria and qualification requirements of the participants are as follows:
The member must be in possession at the time of the scheduled S3 ZeroG Experience, of the required documents at the S3 ZeroG Experience site (passport, visa, etc...) and to be honest as to any restrictions linked to its person to accomplish the S3 ZeroG Experience. On top of the indications which are given to it, the member confirms to be in good health and without related restrictions or reservations at the time of the S3 ZeroG Experience.
S3 Solutions SA must possess, among others, the following documents for each member before issuance of the S3 ZeroG Experience Pass:
- A declaration expressly confirming acceptance by the member of the contractual, medical and insurance conditions which apply to the practice of microgravity activities;
- A medical certificate issued as per an S3 Solutions SA prescribed format, attesting to the capability of the member to perform the planned S3 ZeroG Experience. This certificate will be established taking into account the member's state of health at the time of the S3 ZeroG Experience, as well as the specifics of the S3 ZeroG Experience described in the www.zerog.s-3.ch internet site.
An under-age member can only be accepted to the S3 ZeroG Experience if he/she is eight years or older; at age 14 or under, he/she must be accompanied by a responsible adult who also possesses the S3 ZeroG Experience Pass. Local more restrictive regulations may be imposed and will be applicable.
If the reservation is made on behalf of a third party or a minor, the author of the reservation is responsible for the provision and content of the documents if it prefers that S3 Solutions SA does not request these directly from the corresponding member (ie., for a gift or the purchase of the « ZeroG VIP Room » Experience).
S3 Solutions SA reserves the right to refuse a member access to a S3 ZeroG Experience, or to postpone his/her participation, if an incompatibility, risk of doubt arises in terms of the aptitude of the member in question.
ZeroG Experience Services
Subject to the various configurations agreed to with S3 Solutions SA and/or required as a function of the applicable legislation, S3 Solutions SA offers three types of S3 ZeroG Experience services to admitted members:
- « ZeroG Party Zone, » a service composed of a greeting at the airport, a briefing with the presence of a doctor, an instruction, a S3 ZeroG Experience consisting of up to 15 parabolic trajectories (microgravity and weightlessness) in the Party compartment, a debriefing, a meal, and a diploma.
- « ZeroG Premium Zone, » a service consisting of a greeting at the airport, a personal briefing with the presence of a doctor, an instruction, an S3 « ZeroG » flight suit, a S3 ZeroG Experience consisting of up to 15 parabolic trajectories (microgravity and weightlessness) in the Premium compartment, on-board assistance, a debriefing, a meal, a video recording, and an exclusive watch with the engraved details of the S3 ZeroG Experience undertaken.
- The « ZeroG VIP Room » service offers the possibility to occupy the VIP Room on a private basis for a group of up to 12 people, and it includes a greeting at the airport, a briefing by personnel exclusively dedicated to the group, the presence of a doctor, an instruction, an S3 « ZeroG » flight suit, a S3 ZeroG Experience consisting of up to 15 parabolic trajectories (microgravity and weightlessness) in the VIP compartment with exclusive on-board assistance dedicated to the group, a debriefing, a meal, a video recording, a group photo with the crew, and an exclusive watch with the engraved details of the S3 ZeroG Experience undertaken for each member of the group.
The S3 ZeroG Experience services may be consulted on the www.zerog.s-3.ch internet site. We reserve the sole right to make modifications to the planned services at any time.
The holder of a S3 ZeroG Experience Pass is completely responsible for organizing and for the payment of his/her travel to the S3 ZeroG Experience site as well as any related expenses (ie., visa, transfers). The same applies to his/her accommodations on site.
As of this date, the prices available for the S3 ZeroG Experience consisting of membership to the S-3 ZeroG Circle, including a S3 ZeroG Experience are:
- CHF 2'950.00 per person for membership with the « ZeroG Party » service.
- CHF 7'500.00 per person for membership with the « ZeroG Premium» service.
- Price on request for membership with the « ZeroG VIP Room » service.
These prices are VAT exclusive. However, if a new tax, charge or fee should be imposed by any authority even after the S3 ZeroG Experience Pass has been issued, the member will be obliged to pay it. By the same token, should any taxes, charges or fees which the member has paid to S3 Solutions SA by the time the balance invoice for the S3 ZeroG Experience package was issued, be abolished or reduced, the member will be entitled to claim a refund provided the authorities or entities imposing these taxes, charges or fees grant S3 Solutions a corresponding refund.
S3 Solutions SA reserves the right to modify these prices at any time and without notice.
The deposit required at the time of the reservation for a S3 ZeroG Experience amounts to 50% of the price established for the S3 ZeroG Experience, including the admittance to the S-3 ZeroG Circle for the chosen service. The balance due shall be paid the latest 60 days before the S3 ZeroG Experience in accordance with the conditions agreed to, for the issuance of the S3 ZeroG Experience Pass.
Payment is accepted by credit card of by bank wire. S3 Solutions SA reserves the right to refuse a reservation if payment is made through means not compliant with our control and fraud management systems.
The non-respect of the payment deadlines shall be considered a waiver by the member to all of the services.
The above is subject to any different arrangements agreed upon with S3 Solutions SA and necessary as a function of local applicable legislation.
Limitation of liability, insurances
Unless indicated to the contrary, S3 Solutions SA declines all responsibility for direct or indirect damages related to the conclusion of the advance reservations.
For the S3 ZeroG Experience operations, S3 Solutions SA includes an accident insurance policy covering any resulting bodily harm which may occur, and for which S3 Solutions SA may be deemed responsible.
Responsibility of S3 Solutions SA and associated companies can only be sought to the extent and limits of the insurance coverage provided by S3 Solutions SA for its activities. Any further responsibility of S3 Solutions SA and associated companies is excluded.
It is the member's responsibility to verify the coverage levels and to establish as needed, at its discretion and cost, any additional coverage it may deem necessary, useful or desirable.
The member is also advised to carefully verify to which extent participation in the activities proposed by S3 Solutions SA will have any consequences, will require approval from third parties or will need any particular arrangements. The member will insure that its participation to the activities proposed by S3 Solutions SA is not subject to any restriction to his/her health or personal situation, that he/she does not have implications due to commitments towards third parties, or coming from third parties, on a personal or professional basis, and that there are no consequences in terms of insurance.
When a member designation and reservation is applied for on demand of a third party, the latter confirms its knowledge and acceptance of terms of limited responsibility of S3 Solutions SA and the insurance terms by the concerned member, and assumes its complete responsibility therefor. If the member is a minor, the author of the reservation ensures that the holder of the rights of the minor assumes this responsibility.
Location of operation, modalities and changes
The locations chosen for the execution of the S3 ZeroG Experience are published on the www.zerog.s-3.ch web site. A reservation designates a specific S3 ZeroG Experience and location on a provisional basis. According to circumstances and the location of campaigns, changes and restrictions must be reserved and accepted, particularly due to local requirements.
In the event of a change in the location of activity, the S3 ZeroG Experience date, or both, and major changes applied to the ZeroG Experience in question, the member shall be informed and shall be given a timeframe to confirm its desire to maintain the reservation or not.
In the latter case and if the final S3 ZeroG Experience Pass has not been yet issued, S3 Solutions SA will proceed to the reimbursement of all deposits made of at least 20% of the total price of the S3 ZeroG Experience, excluding any other benefit or compensation. Once the S3 ZeroG Experience Pass is issued, the cancellation guidelines relative to the specific issued S3 ZeroG Experience Pass apply, and will be soon accessible on the www.zerog.s-3.ch web site. If applicable, the reimbursement will be made in favor of the author of the payment.
If the reservation is established by a third party, the author of the reservation confirms knowledge and acceptance of the above terms on behalf of the concerned member and assumes full responsibility therefor. If the member is a minor, he/she confirms that the person responsible for the minor's rights assumes this responsibility.
Intellectual property, image protection, right to images, publicity
Swiss Space Systems, S-3, S3 Solutions SA, the logo, graphical identity and all designation of products of the Swiss Space Systems Holding SA group are exclusive property of Swiss Space Systems Holding SA. Their reproduction and usage by third parties are forbidden without prior consent of S3, and only allowable with such authorization.
Collection of personal data is required for a reservation and, subsequently, for the issuance of the S3 ZeroG Experience Pass. Through the request of affiliation to the S-3 ZeroG Circle and the request of a provisional reservation, the member accepts that such information may be transmitted or utilized for offering services to members. Among others, and as required by the applicable Swiss and international laws, S3 Solutions SA might be required in certain cases to communicate the personal information of members to the authorities.
If the member refuses the collection, treatment or transfer or such data, he/she must expressly inform S3 Solutions SA of such; in this case, and following this refusal, the member accepts that this may result in the non-issuance or cancellation of the reservation or the S3 ZeroG Experience, or the withdrawal of particular services.
The member accepts to only provide accurate information, at the risk of being de-registered or to be refused services or access to these.
All communications of S3 Solutions SA to members shall be made utilizing the postal address indicated by the member, who assures the validity and the continuity of this address.
Usage of photographic devices, cameras, recorders or any system able to collect images and/or sound in the aircraft as well as at the site during the S3 ZeroG Experience preparations, and during the execution or debriefing of such are not allowed unless expressly authorized by S3 Solutions SA, and only with its authorization. No use of publicity or commercials with such recordings shall be made without the express authorization of S3 Solutions SA.
The member agrees that photographs, films and other types of recordings related to the microgravity activities shall be made by S3 Solutions SA or on its behalf during, before or after the ZeroG Experience. Member recognizes and accepts that these images and recordings where he/she appears may be used without compensation, without being blurred, as a means of communication, for a documentary, or equally for commercial means.
If the status of member and the reservation are acquired on behalf of a third party, the latter confirms the knowledge and acceptance of the above terms by the concerned member and assumes all responsibility therefor.
S3 Solutions SA has subscribed a cancellation insurance policy covering all members for whom a S3 ZeroG Experience has been bought and paid, whatever their nationality or country of residence, or the place of the S3 ZeroG Experience. It is not possible to waive this policy. The policy covers the actual cancellation fee but is limited to the price paid for the S3 ZeroG Experience. In case of disaster, the cancellation insurance policy includes a deductible of 10% (calculated on the basis of the overall price of the S3 ZeroG Experience) to be paid by the member.
The cancellation of the reservation due to reasons attributable to the author thereof or its beneficiary before the issuance of the S3 ZeroG Experience Pass has as a result the loss of all rights granted by S3 Solutions SA and all of the deposit will be acquired by S3 Solutions SA. Any other benefit or compensation is excluded.
The cancellation of the reservation by the author or by its beneficiary for reasons covered by the insurance policy before the issuance of the S3 ZeroG Experience Pass has as a result the loss of all rights granted by S3 Solutions SA and general conditions of the insurance policy that apply. Any other benefit or compensation is excluded.
The other cases before the issuance of the S3 ZeroG Experience Pass has as a result the loss of all rights granted by S3 Solutions SA and the 20% of the total price of the S3 ZeroG Experience will be acquired by S3 Solutions SA. Any other benefit or compensation is excluded.
Once the final S3 ZeroG Experience Pass is issued, the specific cancellation conditions for the S3 ZeroG Experience Pass issued that will be soon available on the website www.zerog.s-3.ch, will apply.
If applicable, the reimbursement will be made in favor of the author of the payment.
Changes to the terms and conditions
S3 Solutions SA reserves the right to amend the present general terms and conditions at any moment without prior notice.
Language, jurisdiction and applicable law
« S3 Solutions SA » represents the entity of the Swiss Space Systems Holding SA group in charge of making available S3 ZeroG Experiences to third parties. S3 Solutions SA reserves the right to assign all or part of its rights and obligations, be they to other entities or to third parties, notably to sub-contractors or agents.
Only the original version of the present terms and conditions in French language has legal validity, subject to errors or omissions, misprints and modifications.
For anything else not covered in the contractual documents, of which these terms and conditions are an integral part, Swiss law is applicable to the terms of affiliation to the S3 Solutions SA and to the provisional reservation. The S3 ZeroG Experience Pass is subject to particular terms which will be accessible through the www.zerog.s-3.ch web site.
Exclusive jurisdiction is in Payerne (Switzerland), under sole competency of its ordinary courts.